Support

At WinThere Casino, our goal is to make support simple, fast, and friendly. Whether you have a question about your account, a payment, or a game feature, our team is ready to help. We focus on clear answers, fair handling, and quick follow-up so you can get back to playing with confidence.

Support channels — what’s available and when to use each

Live chat

• Best for urgent issues and quick answers. Our live chat connects you with a real agent and typically responds within a few minutes.
• Use live chat for login problems, session issues, bonus questions, and deposit or withdrawal clarifications.

Email — support@wintheres.com

• Ideal for non-urgent questions, sending documents, or detailed account matters. Expect a reply within 12–24 hours; during peak times it can take up to 48 hours.
• Send account details, transaction IDs, and screenshots to speed up resolution.

Phone support

• We do not currently offer phone support. If you prefer voice assistance, open a live chat and request a callback where available, or send an email and ask for a direct phone reply when needed.

Quick answers and self-help: check the FAQ first

Save time by checking our FAQ and Help Center for step-by-step guides on deposits, withdrawals, bonus terms, account verification, and game rules. The FAQ covers common topics like KYC requirements, free spins distribution, wagering contribution rates, and bonus cashout limits. If you need more detail, browse our help articles or jump straight into live chat for a fast, personal response. (See the FAQ section below)

Payments and verification — what support covers

We support a wide range of payment methods and currencies, including Bitcoin, Ethereum, Tether (USDT), Dogecoin, Visa, MasterCard, Interac, Neosurf, PaySafeCard, Skrill, Maestro, and wire transfers. Currencies include USD, EUR, GBP, CAD, AUD, and several cryptocurrencies.

• Cryptocurrency deposits and withdrawals are usually the fastest option; wire transfers and card withdrawals can take several business days depending on the provider.
• KYC verification is required before your first withdrawal. Verification reviews typically complete within 24–72 hours once we receive clear documents.
• If a transaction looks delayed or a payment fails, contact support with the transaction ID and a screenshot so we can investigate quickly.

Providing this information up front helps our agents resolve your case faster and reduces back-and-forth.

Friendly, competent help — and responsible play

Our support team is trained to handle account questions, transaction problems, bonus inquiries, and gameplay issues with care and professionalism. We aim to resolve most queries on first contact, and we’ll guide you through KYC, withdrawals, and any follow-up steps.

We also promote responsible play. If you need tools like deposit limits, time-outs, or self-exclusion, contact us and we’ll set them up with sensitivity and discretion.

Reach out anytime — we’re here to help you get clarity, balance, and momentum while you play.